We gladly accept layby and part payment on all orders to the value of $50.00 or over (using the code LAYBY at checkout).
In order to successfully layby an item or items, a deposit of 25% of the total price of the order must be made plus postage. This deposit is non-refundable or transferrable.
Our lay-by period is 2 months and payments must be made at a minimum of $10 per payment.
Your order will not be shipped to you until payment of the full price of the order, plus postage, is made in full.
We reserve the right to cancel your lay-by if the above layby terms are not complied with. In the event that your layby is cancelled due to expiry or lack of required payment, your 25% deposit will not be refunded.
If the product or products you have placed on layby become unavailable, due to circumstances beyond our control we reserve the right to cancel your layby. In this instance we will refund your deposit and any further payment installments made.
Due to the fact that our products are made to order, once your order is confirmed, we are unable to accept cancellations. Because of this, we ask that you consider your order carefully before you finalise checkout.
We are more than happy to assist you, in any way we can, in the selection of your items.
We gladly offer worldwide shipping to our customers.
We offer free shipping on all Australian orders to the value of $150.00 or over (using the code FREESHIP at checkout). Shipping costs on orders under $150.00 will be calculated during checkout and will depend on the content of your order.
All orders are shipped using the Australia Post Parcel Post service. A confirmation e-mail will be sent to you once your order has shipped via Paypal, which will include a tracking number by which you may track the progress of your shipment via the Australia Post website. All handmade fabric tea sets are shipped with signature on delivery required. International parcels are also sent with either a tracking number or signature on delivery.
Once your order is confirmed, it may take up to 4 weeks to ship for felt food orders, and up to 8 weeks for handmade fabric teasets. This is due to the fact that our products are made to order, unless stated in the listing that they are ready to post.
Delivery times will vary based on your location. For all domestic metro orders, please allow two weeks for delivery. If you are located in a regional area please allow 3 weeks. International customers should allow 2-3 weeks for delivery.
If you require your products urgently, please contact us at firstname.lastname@example.org before placing your order (or as soon as possible after) to arrange express shipping.
Shipping times are merely a guideline and in many cases your order will arrive sooner. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.
Please allow the shipping timeframes stated above before contacting us about your order. Under no circumstances will we replace an order before these shipping times have lapsed. If your order has not arrived after these times, please contact Australia Post with the tracking number provided. If they are unable to remedy your issue, please contact us and we will seek to assist you.
RETURNS, EXCHANGES AND REFUNDS
We do not accept returns for refund or exchange under any circumstances. Products are made to order and a lot of time and care goes into creating each order. Because of the fact that we are unable to provide refunds or exchanges for change of mind, we encourage to consider your order carefully before confirming.
If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage alleged. We will assess damage on a case-by-case basis and it is at our discretion to determine whether an item can be returned or refunded on the basis of damage.
We reserve the right to refuse to accept the return of any product if we do not deem it to have been damaged during postage and handling. Furthermore we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, we will provide you with a replacement as soon as practicable. Your initial item must be returned to us in an un-used condition, including all original tags and packaging.
We make every effort to ensure that the images and descriptions of our products are accurate. We cannot, however, be liable for differences in color or appearance that may be attributed to variations in calibration of your computer monitor or handheld device.
If you have any questions about products you might be interested in, and desire further information or photographs before placing your order, please contact us at: email@example.com and we will make every attempt to assist you with your choice.
In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, appearance or print pattern placement, reflects the uniqueness of the product as each item is made to order.